Full Returns Policy
Your satisfaction is important to us.
At BODYCON COLLECTION, your satisfaction is our priority. Our returns policy is designed to make returning items easy and shopping with confidence even easier.
You have 60 days from the date your order was placed to send back your return. We recommend submitting your request to allow time for return shipping and processing. Returns received after 60 days may not be accepted. Final Sale items cannot be returned or exchanged unless they are faulty.
How to start a return
To submit a request for a return, please visit our Returns Hub. Returns will only be accepted via our returns hub. Please allow up to 3 business days for return requests to be reviewed.
Once approved, we’ll provide return shipping details for your nearest hub. USA and Australian customers can return to their local hub. International returns will be sent to the closest returns hub. Return label costs are the responsibility of the customer. Depending on your location, please allow 5–10 business days for your return to reach our warehouse and be processed.
Returns conditions
To be eligible for a return, your item must:
- Be unworn, unwashed, and in original condition. Have all tags, packaging, and hygiene seals intact (where applicable).
- Be free from marks, makeup, perfume, deodorant, or tanning stains.
- Items that show signs of wear, damage, or are returned outside their original condition may be declined or returned to you at your expense.
- Items marked as final sale are not eligible for a return, store credit, or gift card.
- We offer a refund to store credit, or a gift card for approved returns, provided they meet all other return conditions. We do not offer refunds back to your original payment method for change of mind, sizing, or preference.
- At this stage, exchanges are not available. If you’d like a different size or style, simply use your store credit or gift card to place a new order once your return is approved.
For more details, please see our full policy below, or you can chat with us online or contact our friendly customer care team via email at hello@bodyconcollection.com
Unaccepted Returns
We want every return to be smooth and fair. BODYCON COLLECTION reserves the right to decline returns in certain situations. This includes items that:
- Are returned after the 60-day window
- Don’t meet the original condition requirements (unworn, unwashed, and packaging intact)
- Were not purchased from BODYOCN COLLECTION
If a return is declined, the package will be sent back to you at your expense.
To help us maintain hygiene standards and keep items resalable, all returns must arrive in their original, unworn, and unwashed condition. Returns with visible signs of wear, like makeup, perfume or deodorant scents, pet hair, or marks will be reviewed by our quality team.
If the item can be restored, a cleaning fee may be deducted from your refund, depending on the work required. If the item cannot be restored to a sellable condition, you’ll be given the choice to either:
- Have the item shipped back to you at your expense, or forfeit the item with no refund issued.
These conditions do not affect your rights under Australian Consumer Law if the item is faulty or not as described.
Additional Returns Costs
Any additional return requests from the same order will require additional approval. BODYCON COLLECTION reserves the right to decline multiple return requests for the same order.
- USA additional return fee charged at $9.97USD.
- UK additional return fee charged at £8GBP.
- Australia additional return fee charged at $16AUD.
- Canada additional return fee charged at $15CAD.
- Europe additional return fee charged at €9EUR.
Faulty Items
We take product quality seriously and each piece is checked before it ships. If you believe your item is faulty or not as described, please contact us at hello@bodyconcollection.com within 7 days of receiving your order, including clear photos and your order number.
Claims relating to manufacturing faults or defects will be reviewed under applicable consumer laws. Please note that minor variations in texture, colour, or fit, or dissatisfaction with fabric feel or thickness, do not qualify as faults.
Once reviewed, if the item is confirmed as faulty, we’ll arrange one of the following depending on your location and the issue:
- Repair or replacement (where possible), or
- Full refund to your original payment method, or
- Store credit or gift card, if you prefer
Faulty claims are assessed in line with Australian Consumer Law, which guarantees your right to a remedy if a product is faulty, damaged, or not as described. Please note: faults caused by general wear and tear, incorrect washing, or misuse are not considered manufacturing faults.
Shipping Delays & Lost Packages
We do our best to get your order to you quickly and safely. Once shipped, delivery times are estimates and can be affected by carrier delays, customs, or local issues.
Please note: we cannot offer refunds, store credit, or replacements for:
- Shipping delays
- Refused deliveries
- Packages marked as delivered but lost or stolen
To help your order reach you safely, double-check your delivery address and monitor your tracking. If a parcel goes missing before delivery, let us know and we’ll happily assist with courier investigations.