Where is Bodycon Collection based?
Our head office is based in Australia.
Our warehouses are based in Australia, United States and Hong Kong.
We offer a 30-days Exchange Policy, from the day your order was delivered back to our head office.
To be eligible for an exchange, goods must be returned unused, undamaged, with original packaging and accompanied by proof of purchase within 30 days of when your item was delivered.
- For exchanges, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
- Bodycon Collection will then provide instructions of our head office to send your exchanged goods. Please ship by tracking link when returning goods to avoid your item being lost and for you to get notified when your item arrives to our head office. Exchanges are unable to be issued until items are received, inspected and approved.
- Due to demand, we aim to process all exchange requests within 5 working days.
- Please note, when returning goods you (the customer) are also responsible for any associated shipping and custom costs associated with exchanging items.
- One exchange per purchase is permitted, any exchanges of that purchase after the first are subject to additional charges.
- If an exchange is approved, you will be contacted directly for the option of a new size of the same style or a store credit to use via our online store within 12 months.
- If your chosen product is out of stock and we are unable to agree on another product - we will offer a 100% refund for that item.
- Refunds can not be issued for change of mind purchases.
- Refunds can not be issued for shipping issues, including delays or refused deliveries.
- Refunds are not available for sale items.
- If a refund is approved, the funds for the item less any shipping costs will be processed and is estimated to be back into your method of payment within 5-7 business days.
Where will I find the size guide?
Size guides can be found on each product page.
Where will I find product reviews?
Genuine product reviews can also be found on each product page.
For more questions, chat with us online 24/7 or email email@example.com