Full Returns Policy
At BODYCON COLLECTION, we want you to shop with confidence and find pieces you truly love.
Returns Made Easy
We offer a generous 60-day return window from the date your order was placed for eligible change-of-mind returns.
Change of Mind, Fit and Sizing Returns
If you change your mind, the item doesn't fit, or you don't love the color or style, eligible returns are issued as Store Credit, provided all return conditions are met.
We do not offer refunds to the original payment method for change-of-mind returns, including sizing, fit, colour preference or style preference.
Store Credit is provided via digital gift card or checkout code and is valid for three years. It can be used towards another size, style or color from our collection whenever you're ready.
This policy applies to change-of-mind purchases only and does not affect any rights you may have under applicable consumer laws for faulty, damaged, defective or incorrectly supplied goods.
How To Start A Return
To submit a return request, please visit our Returns Hub.
Please allow up to 24–48 hours for your request to be reviewed. Once approved, we'll provide the return instructions for the next available returns hub.
Local returns are currently available for customers in the USA and Australia. If you're located elsewhere, you'll be provided with the next available returns hub.
Return Shipping
Return shipping costs are the responsibility of the customer.
To help make returns more affordable, we offer discounted return shipping labels in selected locations. Available rates and return options will be shown through the Returns Hub once your return has been approved.
Please allow sufficient time for your return to reach the relevant returns hub, be received and inspected within your applicable return period.
Return Conditions
To be eligible for a return, items must:
- Be unworn and unused.
- Be unwashed and in original condition.
- Have all original packaging and hygiene seals, where applicable, attached.
- Be free from makeup, perfume, deodorant, tanning products, stains, marks or odours.
- Be returned within the applicable return timeframe.
Items showing signs of wear, damage, alteration or use may be declined as a change-of-mind return.
These conditions do not limit any rights you may have where an item is faulty, defective or incorrectly supplied under applicable consumer law.
Final Sale Items
Items marked as Final Sale are not eligible for Change of Mind Returns, Store Credit, or Exchanges.
This does not affect any rights you may have under applicable consumer law where an item is faulty, defective, damaged or incorrectly supplied.
Exchanges
We do not currently offer direct exchanges.
If you require a different size or style, an approved change-of-mind return will be issued as Store Credit, which can then be used to place a new order.
Faulty or Incorrect Items
We take great care to ensure every order meets our quality standards.
If you believe you have received an item that is faulty, defective, damaged or incorrectly supplied, please contact our Customer Care team as soon as reasonably possible with your order number and details of the issue. Photos may be requested to help us assess the claim.
All faulty item claims are assessed individually and in accordance with applicable consumer law.
We may need to inspect or assess the item before determining the appropriate remedy.
Depending on the circumstances and applicable law, a remedy may include a repair, replacement, refund or other remedy required by law.
Nothing in this Returns Policy excludes, restricts or modifies any consumer guarantee or other mandatory right that cannot legally be excluded, restricted or modified.
Need More Help?
Our Customer Care team is here to help. You can visit our FAQ section, chat with us online, or contact us at hello@bodyconcollection.com.
You can return eligible items within 60 days of your order date.
- USA customers can send their returns to our USA return hub (as of August 1).
- Return shipping costs are the responsibility of the customer.
- Discounted USPS return labels are available via our Returns Hub, from $9 USD.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 5-7 days for your return to transit to our USA returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
You can return eligible items within 60 days of your order date.
- Australian customers can send their return to our Australian returns hub.
- Return shipping costs are the responsibility of the customer.
- Discounted Australia Post return labels are available via our Returns Hub, from $15 AUD.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 5-7 days for your return to transit to our Australian returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
You can return eligible items within 60 days of your order date.
- Return shipping costs are the responsibility of the customer.
- Discounted return shipping labels are available via our Returns Hub from £20 GBP.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 7–10 days for your return to transit to the next available returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
You can return eligible items within 60 days of your order date.
- Return shipping costs are the responsibility of the customer.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 7–10 days for your return to transit to our next available returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
We want every return to be smooth and fair. BODYCON COLLECTION reserves the right to decline returns in certain situations. This includes items that:
- Are returned after the 60-day window
- Don’t meet the original condition requirements (unworn, unwashed, and packaging intact)
- Were not purchased from BODYCON COLLECTION
If a return is declined, the package will be sent back to you at your expense.
To help us maintain hygiene standards and keep items resalable, all returns must arrive in their original, unworn, and unwashed condition. Returns with visible signs of wear, like makeup, perfume or deodorant scents, pet hair, or marks will be reviewed by our quality team.
If the item can be restored, a cleaning fee may be deducted from your refund, depending on the work required. If the item cannot be restored to a sellable condition, you’ll be given the choice to either:
- Have the item shipped back to you at your expense, or forfeit the item with no refund issued.
These conditions do not affect your rights under Australian Consumer Law if the item is faulty or not as described.
We take product quality seriously and each piece is checked before it ships. If you believe your item is faulty or not as described, please contact us at hello@bodyconcollection.com within 7 days of receiving your order, including a minimum of 5 clear photos and your order number.
Claims relating to manufacturing faults or defects will be reviewed under applicable consumer laws. Please note that minor variations in texture, colour, or fit, or dissatisfaction with fabric feel or thickness, do not qualify as faults.
Please also note that colours may appear differently depending on your screen settings, monitor calibration, device type, and lighting conditions at the time of viewing; such variations are not considered faults or misdescriptions under applicable consumer law.
Once reviewed, if the item is confirmed as faulty, we’ll arrange one of the following depending on your location and the issue:
- Repair or replacement (where possible), or
- A refund to your original payment method up to the value of the fault, or
- Store credit or gift card, if you prefer
Faulty claims are assessed in line with Australian Consumer Law, which guarantees your right to a remedy if a product is faulty, damaged, or not as described. Please note: faults caused by general wear and tear, incorrect washing, or misuse are not considered manufacturing faults.
This policy does not override your rights under the Australian Consumer Law. If your item is defective:
- You may be entitled to a refund, exchange, repair, or compensation.
- For major faults, you can choose a refund or exchange.
- Minor faults may be repaired or replaced.
- Misuse voids return eligibility.
We comply with all legal rights and remedies under the Consumer and Competition Act 2010 (Cth).
To support our environmentally friendly initiatives, we charge a small restocking fee of $2.50 per return. This helps us cover the costs of getting your returned items donated to our charity partners. This charge will be deducted from your approved refund or credit.
We do our best to get your order to you quickly and safely. Once shipped, delivery times are estimates and can be affected by carrier delays, customs, or local issues.
Please note: we cannot offer refunds, store credit, or replacements for:
- Shipping delays
- Refused deliveries
- Packages marked as delivered but lost or stolen
To help your order reach you safely, double-check your delivery address and monitor your tracking. If a parcel goes missing before delivery, let us know and we’ll happily assist with courier investigations.