Full Returns Policy
Your 100% satisfaction is important to us
To submit a request for a return, please visit our Returns Hub.
Once your request has been submitted, our friendly returns team will verify your order and contact you with more details to process your return.
Where is Bodycon Collection based?
Our Head Office and Returns Centre is based in Australia.
We have warehouses based in Australia, United States and Hong Kong to get orders to our valued Bodycon Women globally.
To submit a request for a return, please visit our Returns Hub.
Once your request has been submitted, our friendly returns team will verify your order and contact you with more details to process your return.
Where is Bodycon Collection based?
Our Head Office and Returns Centre is based in Australia.
We have warehouses based in Australia, United States and Hong Kong to get orders to our valued Bodycon Women globally.
Returns Process and Conditions
- We offer easy self-serve returns. Submit your return online by visiting our Returns Hub.
- To make your return smoother (wherever you are globally), we offer an extended 60-days returns period, from the day your order was delivered.
- To be eligible for a return, goods must be returned unused, undamaged, with original packaging and accompanied by proof of purchase within 60 days of when your item was delivered.
- Once approved, a discounted shipping label from one of our many global shipping partners will be provided to you, with the cost of this label deducted from your overall refund.
- We recommend shipping by tracking link when returning goods to avoid your item being lost and for you to get notified when your item arrives to our head office. Refunds are unable to be issued until items are received, inspected and approved.
- Due to demand, we aim to process all exchange requests within 5 working days.
- Sale items are not eligible for refunds. The option of an exchange or refund to store credit or gift card will be provided. Intimates (Bodycon Shapewear and Bodycon Swimwear) cannot be returned or exchanged due to hygiene reasons.
- Please note, one exchange per purchase is permitted, any exchanges of that purchase after the first are subject to additional charges.
Refund Eligibility
- For new orders, if a product in your order becomes out of stock before it has been dispatched and we are unable to agree on an alternate product - we will offer a 100% refund for that item.
- Refunds can not be issued for shipping issues, including delays or refused deliveries.
- Refunds to a store credit or gift card are only available for sale items.
- Any defective or damaged items must be reported within 7 days of delivery.
- If a refund is approved, the funds for the item less any shipping costs will be processed and is estimated to be back into your method of payment within 5-7 business days.
Looking to submit a return? Submit your return with ease by visiting our Returns Hub
For more questions, chat with us online 24/7 or email hello@bodyconcollection.com
Bodycon Collection,
xoxo